Terms of sale

The web store frenzy.ee (hereinafter the Web Store) is owned by OÜ XylimanBaltic OÜ (registry code 14052242), located at Valtu village, Öökulli Triiphone, Rapla, 79531.

Validity of contract of sale, product and price information

Terms of sale apply to purchases of goods from the Web Store.

Prices for products sold on the Web Store are indicated next to the products and listed in euros. No additional fee will be charged for the delivery of goods within Estonia.

Product information is provided immediately adjacent to the product in the Web Store.

Placing an order

Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen, which can be paid via an online bank transfer or using another payment method.

The contract enters into force when the payment is transferred to the bank account of the Web Store.

If the ordered product cannot be delivered due to lack of stock or for any other reason, the client will be informed as soon as possible and the money paid (including shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.

Shipping

Products will be shipped to the following countries: Estonia

The shipping costs are paid by the shop and the respective price information is displayed next to the shipping method.

Shipments within the country generally arrive at the destination specified by the purchaser within 3–7 business days after the contract enters into force.

Right of withdrawal

The client has the right to withdraw from the contract made in the Web Store within 14 days after the order is received.

[depending on the products, the client may not have the right to withdraw, in this case the corresponding products and services must be listed and they must comply with the conditions listed in § 53 (4) of the Law of Obligations Act].

The right of withdrawal does not apply if the client is a legal entity.

To exercise the 14-day right of withdrawal, the ordered product shouldn’t be used in any way other than necessary to ensure the nature, characteristics and functioning of the goods in the same way you would be allowed to test the goods in an actual store.

If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to lower the amount returned in accordance with the decrease in the value of the goods.

To return the goods, you must submit a declaration of withdrawal of the purchased goods, the form of which can be found here: Web Shop frenzy.ee withdrawal conditions and send it to the email address   frenzy@xylimanbaltic.com within 14 days of receiving the goods.

The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product).

Customers must return the goods within 14 days following the submission of the application of withdrawal or provide proof that he/she has handed over the goods to the transport during the aforementioned period.

The Web Store will return all received payments to the customer under the contract immediately upon receiving the returned goods, but not later than within 14 days after the receipt of the cancellation claim.

The Web Store may refuse to make any refunds until the item that is the subject of the contract is returned or until the customer has provided evidence that he/she has returned the item, whichever comes first.

If the customer expressly opts for a way other than the cheapest method of delivery offered by the Web Store, the Web Store is not required to compensate the consumer to a cost that exceeds the cost associated with the normal delivery method.

The Web Store has the right to withdraw from the sales transaction and to recover the goods from the customer if, due to an error the price of the goods in the online store, it is marked significantly lower than the market price of the goods.

The right to file a complaint

The Web Store is responsible in contractual terms for the non-compliance or defects of the sold goods that existed at the moment of transfer to the client and which occurs within a maximum of two years from the date of delivery of the goods to the customer. In the first six months from the transfer of the subject to the customer, it is presumed that the defect was already present at the time of delivery. Disproving this assumption is the responsibility of the Web Store.

The purchaser has the right to turn to the Web Store within two months of the occurrence of a defect by e-mailing to the address frenzy@xylimanbaltic.com or by calling +372 53886662.

The online store is not liable for any defects arising after delivering the goods to the purchaser.

If goods bought from the Web Store have defects for which the online store is responsible, the Web Store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Web Store shall return to the purchaser all of the payments involved in the contract of sale.

The Web Store will respond to the consumer’s complaint in written form or in a form that enables written reproduction within 15 days.

Direct marketing and processing of personal data

The Web Store only uses the personal data entered by the customer (including name, phone number, address, e-mail and bank details) for processing the order and sending goods to the customer.
The Web Store forwards personal information to the transport service provider in order to deliver the goods.

The Web Store sends newsletters and offers to the customer’s e-mail address only if the customer has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail.

The customer is able to opt out of offers and newsletters sent to their e-mail address at any time by notifying us via e-mail or by following the instructions in the e-mail containing an offer.

Settlement of disputes

Any complaints the customer has about the Web Store must be e-mailed to the email address frenzy@xylimanbaltic.com  or conveyed by phone: +372 5388 6662.

If the customer and the Web Store are unable to resolve the dispute by agreement, the customer can contact the Consumer Disputes Committee. You can familiarize yourself with the procedural conditions and submit a complaint here. The Consumer Disputes Committee is competent to resolve disputes arising from a contract between the customer and the Web Store. A review of the customer’s complaint by the Commission is free of charge.

The customer may contact the EU Consumer Dispute Resolution Platform.